Professional, courteous, informative and empathetic to my ear condition and dilemma. Two days before my holiday, local GP informs me they no longer carry out ear syringing, but advice was to call all clinics in Norfolk, leaving me high & dry and in considerable discomfort and feeling very frustrated, angry and debilitated. Rang many clinics with weeks of waiting lists, then contacted Ear Care Centre and spoke to Nick. Within three hours saw Nick and had the Microsuction procedure, going from feeling very low to amazing. When you get first class service, my goodness doesn’t it stand out from the crowd in today’s world. Yes there is a payment of course, but reasonable when the ear condition can bring you down. Shame on the NHS decision makers for stopping a vital procedure in local surgeries making patients source their own care and at their own cost, if they can afford it. NICK AT THE EAR CARE CENTRE – OUTSTANDING, keep up the good work!